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Return Policy

E-Z RETURNS - No Reason Necessary:

  • Call Jim 704-732-8001 for a return authorization #
  • Returns are accepted within 30 days.
  • Returns must be in original condition.
  • We pay for returns of damages, errors, defectives.
  • Refunds are issued upon receipt less shipping cost.
  • Guaranteed no damage shipping since 1975.

Need help with correct lamp shade ? Free LIVE professional lamp shade fitting - guaranteed to fit !

CUSTOMER SERVICE:
Our # 1 priority is customer service which we vigorously exercise with much more than a policy statement. Customer service orders are performed immediately upon receipt with top priority over any other activity. We gladly invest many hours daily, personally helping customers with lamp shade fitting and every lighting question imaginable. Our simple customer service policy has been the core of our business philosophy since the very beginning in 1975. We are fortunate to love what we do. When a customer calls, emails or comes in the door, we give our very full efforts to offer the best and friendliest customer service anywhere in the lighting industry.

NO DAMAGE SHIPPING GUARANTEE:
We guarantee no damage shipping for all products. We have in depth experience in worldwide shipping of very fragile lighting since 1975 including valuable authentic antique Tiffany lamps worth hundreds of thousands of dollars. Our ULTRA PACK system exceeds all industry shipping standards. Certain products are double ULTRA PACKED with one carton suspended inside another carton. In the unlikely event of damage, simply notify us and we handle everything FREE, no fuss, no hassle at no cost to our customer.

FITTING HELP:
We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call Jeremiah during business hours 704-732-8001 for free, fast, friendly and professional lighting help. We are happy to take extra time to help you get it right.

Orders: To avoid fees, regular stock orders must be cancelled prior to picking and packing and custom orders must be cancelled within 24 hours of placing the order.

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The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201