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Return Policy

CUSTOMER SERVICE:
Since 1975 our # 1 priority is customer service and we very actively stand behind our products. We view customer service like a 911 emergency call, much more than a policy statement. A customer service order takes precedence over any other activity that we perform. Customer service duties are performed immediately without delay whenever possible. This simple procedure has been at the core of our business philosophy from the very beginning in 1975. We will always strive towards our goal of offering the very best customer service in the lighting industry.

SHIPPING GUARANTEE:
We promise and we guarantee damage free shipping for all products. We have in depth experience in shipping very fragile lighting since 1975 including valuable authentic antique Tiffany lamps worth hundreds of thousands of dollars. Our ULTRA PACK excedes all industry standards and no part of the product comes close to the carton wall. Certain products are double ultra packed with a carton suspended inside of another carton. In the unlikely event of damage, simply notify us and we handle all details with top priority without fuss and hassle free at no cost to you. We never place our customer in a postion of having to file damage claims. We take care of everything including shipping a replacement at no cost to our customer.

FITTING HELP:
We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of professional experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call Jeremiah during business hours 704-732-8001 for free, fast, friendly and professional lighting help. We are happy to take extra time to help you get it right the first time.

E-Z RETURNS:

  • Returns are accepted within 30 days of receipt, not afterwards.
  • Free returns for damages, errors and defectives.
  • Returns for other reasons may incur up to 20% restock fee.
  • Call Jeremiah 704-732-8001 for a return authorization (RA#) and simple directions.
  • Returns must be in original new condition and packing.
  • Shade recover charge is $10 each.
  • Custom items are not returnable unless defective or damaged.
  • Refunds are issued immediately upon receipt of returned product.
  • Shipping charges are non-refundable.

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The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201