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Return Policy

Our # 1 priority is customer service and we vigorously stand behind our products with much more than a policy statement. Customer service orders are performed immediately upon receipt during business hours and they take precedence over any other activity. This simple policy has been the core of our business philosophy since the very beginning in 1975. We will always strive towards our goal to offer the best customer service in the lighting industry.

We promise and guarantee damage free shipping for all products. We have in depth experience in worldwide shipping of very fragile lighting since 1975 including valuable authentic antique Tiffany lamps worth hundreds of thousands of dollars. Our ULTRA PACK system exceeds all industry shipping standards. Certain products are double ULTRA PACKED with one carton suspended inside another carton. In the unlikely event of damage, simply notify us and we handle all details with top priority no fuss and hassle free at no cost to you. We take care of everything including shipping a replacement at no cost to our customer.

We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call Jeremiah during business hours 704-732-8001 for free, fast, friendly and professional lighting help. We are happy to take extra time to help you get it right.


  • Call Jeremiah 704-732-8001 for a return authorization number.
  • Returns are accepted within 30 days.
  • Free returns for damages, errors, defectives, others may incur a restocking fee.
  • Returns must be in original new condition and packing.
  • Buyer is responsible for all shipping costs to and from.
  • Shipping costs are not refundable.
  • Lampshade clear plastic recover charge is $10 each.
  • Custom items are not returnable or refundable.
  • Refunds are issued upon receipt of returned product.
  • Guaranteed no damage shipping since 1975.


The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201