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Return Policy

Your Satisfaction is Guaranteed !

We stand behind our products. If you are not satisfied with a product for any reason, return it within 30 days of receipt, no reason necessary. Complete details of our E-Z Return Policy are listed below.

SHIPPING GUARANTEE:
We promise and guarantee damage free shipping for all products. We have in depth experience in shipping very fragile and expensive lighting since 1975 including authentic antique Tiffany lamps valued over many hundreds of thousands of dollars. We ultra pack everything so that no part of the product comes anywhere close to the carton wall. Certain products are double boxed with a carton suspended inside another carton. In the unlikely event of damage, simply notify us and we handle all details with top priority without fuss and hassle free at no cost to you. We never place our customer in a postion of having to file damage claims. We take care of everything including shipping a replacement at no cost to our customer.

FITTING HELP:
We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call him during business hours 704-732-8001 (704-740-0536 after hours) for free, fast, friendly and professional lighting help. Let us help you get it right the first time.

E-Z RETURNS:

  • Returns are accepted within 30 days of receipt, not afterwards.
  • Free returns for damages, errors and defectives.
  • Returns for any reason other than damages, errors and defectives incur 20% restock fee.
  • Call customer service 704-732-8001 for a return authorization (RA#) and for simple return directions.
  • Returns must be in original new condition and packing.
  • Shade recover charge is $10 each.
  • Custom items are not returnable unless defective or damaged.
  • Refunds are issued immediately upon receipt of returned product.
  • Shipping charges are non-refundable.

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The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201