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Return Policy

E-Z RETURNS:

  • Call Jeremiah 704-732-8001 for a return authorization #
  • Returns are accepted within 30 days.
  • Returns must be in original condition.
  • We pay for returns of damages, errors, defectives.
  • Refunds are issued upon receipt of product.
  • Guaranteed no damage shipping since 1975.

CUSTOMER SERVICE:
Our # 1 priority is customer service and we vigorously stand behind our products with much more than a policy statement. Customer service orders are performed immediately upon receipt during business hours and they take precedence over any other activity. This simple policy has been the core of our business philosophy since the very beginning in 1975. We will always strive towards our goal to offer the best customer service in the lighting industry.

NO DAMAGE SHIPPING GUARANTEE:
We guarantee damage free shipping for all products. We have in depth experience in worldwide shipping of very fragile lighting since 1975 including valuable authentic antique Tiffany lamps worth hundreds of thousands of dollars. Our ULTRA PACK system exceeds all industry shipping standards. Certain products are double ULTRA PACKED with one carton suspended inside another carton. In the unlikely event of damage, simply notify us and we handle everything FREE, no fuss, no hassle.

FITTING HELP:
We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call Jeremiah during business hours 704-732-8001 for free, fast, friendly and professional lighting help. We are happy to take extra time to help you get it right.

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The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201