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Return Policy

CUSTOMER SERVICE:
Our # 1 priority is customer service and we vigorously stand behind our products with much more than a policy statement. Customer service orders are performed immediately upon receipt during business hours and they take precedence over any other activity. This simple policy has been the core of our business philosophy since the very beginning in 1975. We will always strive towards our goal to offer the best customer service in the lighting industry.

SHIPPING GUARANTEE:
We promise and guarantee damage free shipping for all products. We have in depth experience in worldwide shipping of very fragile lighting since 1975 including valuable authentic antique Tiffany lamps worth hundreds of thousands of dollars. Our ULTRA PACK excedes all industry shipping standards and no part of the product comes close to the carton wall. Certain products are double ultra packed with a carton suspended inside another carton. In the unlikely event of damage, simply notify us and we handle all details with top priority without fuss and hassle free at no cost to you. We take care of everything including shipping a replacement at no cost to our customer.

FITTING HELP:
We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call Jeremiah during business hours 704-732-8001 for free, fast, friendly and professional lighting help. We are happy to take extra time to help you get it right.

E-Z RETURNS:

  • Returns are accepted within 30 days.
  • Call Jeremiah 704-732-8001 for a return authorization number.
  • Free returns for damages, errors, defectives. Others may incur restocking fee up to 30%.
  • Returns must be in original new condition and packing.
  • Shade recover charge is $10 each.
  • Custom items are not returnable.
  • Refunds are issued immediately upon receipt of returned product.
  • Shipping charges are non-refundable.

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The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201