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Return Policy

E-Z RETURNS - No Reason Necessary:

Avoid Returns - Free lamp shade fitting guaranteed to fit !

  • Contact us for a return authorization #.
  • Returns must be received within 30 days of shipping.
  • Returns must be in original undamaged condition.
  • Refunds are issued upon receipt less packing and shipping cost.
  • Custom orders are not returnable.
  • Returns of free shipping items are refunded less actual shipping cost.

Our # 1 priority is customer service which we vigorously exercise with much more than a policy statement. Customer service orders are performed immediately upon receipt with top priority over any other activity. We gladly invest many hours daily, personally helping customers with lamp shade fitting and every lighting question imaginable. Our simple customer service policy has been the core of our business philosophy since the very beginning in 1975. We are fortunate to love what we do. When a customer calls, emails or comes in the door, we give our very full efforts to offer the best and friendliest customer service anywhere in the lighting industry.

We guarantee no damage shipping for all products. We have in depth experience in worldwide shipping of very fragile lighting since 1975 including valuable authentic antique Tiffany lamps worth hundreds of thousands of dollars. Our ULTRA PACK system exceeds all industry shipping standards. Certain products are double ULTRA PACKED with one carton suspended inside another carton. In the unlikely event of damage, simply notify us and we handle everything FREE, no fuss, no hassle at no cost to our customer.

We realize the challenges in selecting the correct size lamp shade or lighting fixture. Jeremiah Hoyle is your personal lighting professional with decades of experience with any fitting situation imaginable, lamps, shades, chandeliers, fixtures, wall lighting, components... you name it.. Call Jeremiah during business hours 704-732-8001 for free, fast, friendly and professional lighting help. We are happy to take extra time to help you get it right.

Orders must be cancelled prior to picking and packing to avoid a cancellation fee.
Custom orders must be cancelled within 24 hours of placing the order to avoid a cancellation fee.


The shade arrived and it is perfectly beautiful. Thank you - K. P. Brooklyn, NY 11201